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Startups: When Cutting Costs Won't Cut It
Entrepreneurs seeking capital in a downturn
need a "must-have" business proposition, enough cash to keep operations
on track, and a team that can execute
By Rory O'Driscoll
November 4, 2008 - BusinessWeek
In just about every Silicon Valley boardroom the conversation
inevitably turns to cutting costs. Once the pleasantries are exchanged
and election handicapping subsides, executives eventually ask a
variant of "How bad can it get?" and "How much should we cut?"
Those are the right questions to be asking, given the dour market
news and that superb but gloomy and widely publicized analysis
by Sequoia Capital, the leading technology venture capital firm.
Indeed, the world has endured a financial shock significantly greater
in magnitude than the 2000 collapse. And while Silicon Valley is
at its edge and not the epicenter, the consequences of this shock
to the Valley are real. Investment capital will be scarce and expensive,
exits will take longer, and revenue growth will be tough. In this
environment, cutting expenses may be necessary to survive.
But don't forget that surviving is not winning—and winning requires
more than cutting. In fact, sometimes cutting eliminates the possibility
you can win. Winning requires three things: a business proposition
that customers embrace even when customer spending is down; enough
cash to fund the business appropriately when cash is scarce; and
great execution by the team. Let's look at each in turn.
First, will customers come calling when the chips are down? Customers
reorder priorities quickly in a recession. U.S. companies that
are shutting factories will not have the budget for experimental
social media advertising. Every worker not hired is $5,000 worth
of IT spending that will not happen. Consumers who are failing
to pay their mortgage don't upgrade cell-phone plans. However,
customer anxiety and cost-cutting can be your friend. In a downturn,
people will think the unthinkable, reexamine existing commitments,
and allocate budget to what works now—not what worked in the past.
MUST-HAVES PREVAIL
Look at the 2000 crash. Internet direct response and keyword search
exploded as marketing executives who had to justify their budgets
turned to media that could deliver and prove it. The result:
Google (GOOG) is now worth $116 billion. Productivity-enhancing
tools like Research In Motion's (RIMM) BlackBerry wormed their
way into corporations, despite IT resistance; having your employees
available 24/7 is handy if you have just halved your staff. Little
wonder that RIM is worth $26 billion. Open-source software, or
low-cost software delivered over the Web, as a service, might
not be as ready for your business as you'd like, but the IT director
who has been told to cut 80% from a software budget might have
no choice. Witness Salesforce.com's (CRM) $3.5 billion valuation.
On the consumer side, Amazon.com (AMZN)and eBay (EBAY) exploded
despite the recession. Must-haves rise to the top.
Nice-to-haves fall to the bottom. Which are you?
Now, let's assume you have the right idea. Then the question becomes,
Do you have the cash? If you did not raise money last year when
it was easy, then you have to understand the postdownturn fundraising
reality. Now even the credulous are suspicious. It's here that
the Sequoia Capital presentation is spot on.
Essentially, Sequoia is saying what's always true but rarely stated
about investing: If you run out of money before you have proven
that your business model works, then the terms of any new investment
round will be unattractive for the entrepreneur at best; in a worst-case
scenario, there will be no more money. Proof in a downturn does
not mean trial customers. It means real revenue and preferably
accelerating growth. If your company has already raised a first
round but does not yet have revenue—or worse, has low growth or
flat revenue—cutting expenses is the only way to survive. Cut now,
cut hard, and figure out something different to do with the rest
of the cash.
However, there will be many companies that have a great product
and have early revenue traction but still need capital. For every
Google, which spewed cash once it locked on the right business
model, there are five others that will continue to consume cash
for an extended period, even after developing a clear and validated
business model. This is a point worth repeating. There is a lot
of nonsense spoken by venture capitalists about getting by without
spending more, and I am guilty of it, too. Of course it would be
great if our companies could build great technology businesses
without investing in research and development or sales and marketing.
It would also be great if we could build cars without using steel.
But we cannot. The system is called capitalism because making it
work requires capital, and often a decision not to invest is a
decision not to grow.
WINNING BETS IN A DOWNTURN
Consider some of the top venture-backed exits since the last recession.
Many have created huge value, but could not have done so without
the foresight and perseverance to keep investing in the face
of the 2001-2002 recession. Wireless carrier MetroPCS (PCS) endured
bankruptcy, software provider Salesforce.com burned through $70
million in equity capital as a private company, and medical device
maker Kyphon certainly did not have cash flow while the Food & Drug
Administration was determining whether to approve its therapy.
All these required equity capital and thus investors with the
guts to finance big ideas in a tough market. Although it went
public in 2000, RIM burned through more than $219 million building
the BlackBerry business. Amazon's bonds were downgraded in 2002
as "likely to default" by many investment banks because the e-tailer
was still losing money. Many of those investment banks are no
longer independent, and some have failed; Amazon continues strong.
Not only did all these companies continue to invest in the downturn,
but there was no way to build them without the investments. An
earlier focus on profit at the expense of growth would have resulted
in a less exciting and, ironically, less profitable outcome.
Startups are still getting money—but for the right idea, with
the right execution. Although the world is bleak, venture investors
will plow $28 billion into 3,500 different companies this year.
Many of the firms that are talking gloom and doom are also raising
large new funds. You may need their money, but remember they also
need your idea. It is precisely when mediocre deals are failing
that investors most need great ones. If you can show your existing
money has been well-invested and that new money can accelerate
the upside rather than simply postpone the downside, the chances
are greater you will get funded. If you create healthy competition
for the deal, then you will more likely get funded on attractive
terms. If you are just fooling yourself about how far along you
really are, then you will not be able to raise the money. Then
again, that is the way the system is meant to work. Recessions
just make it real.
Rory O'Driscoll, a managing director of Scale Venture Partners,
is a veteran venture capitalist who focuses on mobile, Internet,
and enterprise software and services. He has contributed to the
evolution of business models at companies such as Frontbridge,
Omniture, and PlaceWare. O'Driscoll holds a bachelor of science
degree from the London School of Economics.

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