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Online Leads Generator Reply Generates
$17M Series A
By Joseph Checkler
Venture Wire: Walnut Creek, Calif. - August 30, 2005
Reply Inc., which provides online leads to businesses by
fetching them prospective customers, has received a $17 million
Series A round of funding led by Bank of America Inc.'s venture
capital arm, BA Venture Partners.
Also participating in the round were Orix Venture Finance
and private investors, including Reply Chief Executive Payam
Zamani. Zamani told VentureWire that even after the $17 million
round, he and fellow co- founders John Truchard and Behnam
Behrouzi still own a majority stake in the company. He said
the valuation is "significantly" more than $35 million, though
he declined to get specific.
Reply will use the money to build out a more sophisticated
Web site for its customers, and nearly double its staff through
hirings in sales and client services. The company has call
centers in California, Michigan and Arizona, where sales people
call around the country to find local businesses who want
to become Reply customers.
As a result of the financing, BA Venture Partners' Managing
Director Sharon Wienbar was added to Reply's board. The other
board members are Chairman Zamani; Jordan Spiegel, formerly
of the leveraged buyout firm Giraudo Engmann Spiegel &
Duvall; and Peter Sealey, Coca-Cola Corp.'s former head of
global marketing.
Walnut Creek, Calif.-based Reply Inc. was founded by Zamani
in 2001 as Next Phase Media. Using his experience in the online
auto sector - Zamani co-founded and served as CEO of AutoWeb.com
through its initial public offering before the company was
sold to Autobytel Inc. in April 2001 - Zamani started Next
Phase as an online auto leads service. The company has since
expanded into other areas of e- commerce, including real estate,
home improvement and insurance. In fact, real estate is now
the company's largest and fastest-growing revenue generator.
People shopping for cars, homes or insurance go to reply.com,
fill out forms, and then later get contacted via phone or
e-mail by one of Reply's more than 13,000 customers.
Reply makes money each time a customer finds a business through
the Reply portal. The Internet users shopping for homes and
cars are not charged anything. The company's sales were about
$20 million in 2004, and have grown at around 50% per year
in each of the past three years, Zamani said.
The technology modifications, according to Zamani, will include
things like a form that customers can fill out about their
home to find out how much its worth instantly. "In the next
6 to 12 months we will be launching a whole series of features
for consumers that takes us much closer to immediate gratification,"
Zamani said.
Reply has also purchased domain names from several well-known
Internet sites - including iMotors.com, and iCastle.com -
and operates those pages to help customers find businesses
and vice versa.
Wienbar said that BA Ventures spent a lot of time looking
in the broad area of Internet advertising and marketing companies,
and decided that Reply's bridging of the online and offline
world made the most sense as a business model.
"If you're a company generating a lot of leads for Netflix
or Columbia Hourse, you run the risk that your customers [Netflix
or Columbia House themselves] could be just as good at generating
leads." She said that on the other hand, Reply's customers
- mostly local businesses that do not have the time or money
to spend on developing a comprehensive Internet site - would
not be able to match Reply's lead generation skills.
Wienbar said BA Ventures sees a strong possibility of an
eventual IPO by Reply, especially with the April hiring of
Frank Siskowski, a man who helped bring E-Loan Inc. public
as chief financial officer. But she also called Reply "the
last acquirable independent company in this space."
Walnut Creek, Calif.-based Reply, which also has offices
in Scottsdale, Ariz., and Walled Lake, Mich., said it has
200 employees, up from 135 in December 2003. Zamani said the
company hopes to have nearly 400 by this time next year.

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