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Omniture: A Radar Screen For E-biz
Little Omniture's software is helping biggies
like Toyota and Microsoft track Web performance, but rivals are
hot on its heels
BusinessWeek
Monday, April 23, 2007
It was a few minutes before 4 p.m. in New York City, and Joshua
G. James was ready for his close-up. The chief executive of Omniture
Inc. (OMTR ) stood onstage at the NASDAQ broadcast studio, smack
in the middle of Times Square, ready to play the starring role in
a hoary Wall Street ritual: ringing the closing bell.
James had been invited to close the NASDAQ on this bone-chilling
day in mid-February because he is the leader of the fastest-growing
publicly traded software company and because Omniture has pulled
off one of the most successful tech stock offerings in recent memory.
After going public last June at 6.50, Omniture shares recently passed
18, giving the company a market capitalization of close to $1 billion
and making James worth, at least on paper, about $100 million.
It's a classic Silicon Valley tale: Young entrepreneur cashes in
via public offering. Except that the 33-year-old James and his startup
sprang out of nowhere--or Orem, Utah, to be exact. "If Josh had
been in Silicon Valley, he would have already been a rock star,"
says Mark P. Gorenberg, a partner at venture capital firm Hummer
Winblad Venture Partners in San Francisco, whose 15% stake in the
company has produced the best return in the firm's history. "Being
out here, he was an undiscovered gem."
Against all odds, tiny Omniture--with 2006 sales of just $80 million--has
installed its software onto the computers of more than 2,000 of
the world's major corporations, the likes of Microsoft (MSFT ),
Wal-Mart (WMT ), Hyatt, Toyota (TM ), and The McGraw-Hill Companies,
owner of BusinessWeek. Its desktop readouts are like the instrument
panel on a jet plane. But instead of tracking air speed they monitor
the velocity of Web marketing tools such as e-mails, search engine
keywords, and display advertising. With huge chunks of advertising
shifting to the Web from traditional media, Omniture has emerged
as a key player in the digital economy. "This is vital to us," says
Johanna Steen, MSNBC.com's manager of marketing research and a user
of the software. "It's the difference between taking a road trip
following your instincts and taking a road trip with a map."
Now that they've established the value of so-called Web optimization
programs, though, this tech entrepreneur and his company will have
to withstand an onslaught of competition, ranging from more than
a dozen startups to that Internet gorilla, Google Inc. (GOOG ),
which offers a simpler analytics program that has the advantage
of being free.
HEAVY TRAFFIC
James and his co-founder, John Pestana, followed a roundabout path
to their breakthrough. Both dropped out of Brigham Young University
in 1996 to launch a company, but they experimented with several
business models before hitting upon the current incarnation. First
they developed Web sites for companies, then they started an advertiser-supported
analytics program. Finally in 2002 they created Omniture to focus
on leasing their technology to large customers.
For publishers, optimization means increasing the amount of traffic
on their Web sites. Take Andrew Wilson, the general manager of new
media for the Meredith Corp. (MDP ), a big magazine publisher with
titles such as Better Homes and Gardens and Ladies' Home Journal.
Last year, Wilson used Omniture's programs to test out an important
new product, Meredith's first paid online service, Decorating Inspiration.
Through the Better Homes and Gardens Web site, Decorating Inspiration
lets homeowners view more than 15,000 photos that show them ideas
for sprucing up kitchens and bathrooms, and other home renovation
projects.
Wilson needed to determine how best to sell the service, though.
So he created one Web site with an animated tour of the service,
and another site that gave consumers a free preview. With the Omniture
tools, Wilson could quickly determine that the two sites generated
very different results. Visitors who came from search engines such
as Google or Yahoo! (YHOO ) preferred the free preview. Even better,
the software revealed that the preview page produced three times
as much revenue from users who signed up for the service. Wilson
shut down the animated site and redirected consumers to the more
productive one. "We were able to make our search advertisements
really profitable," says Wilson.
But Omniture's innovation doesn't stop with its tools. It manages
all the data and software on its 8,000 computer servers, a model
that boosts revenues. Typically, customers subscribe to the service
for a few years with minimum usage levels based on monthly page
views or transactions. If they exceed the minimum usage, they pay
more. When a user clicks on a link or buys something online, the
data flow to one of Omniture's servers, where they get processed
and served up in digestible form on a browser.
That way, a mountain of data is converted into useful nuggets.
A year ago, Hyatt Hotels & Resorts was using an online ad agency
to manage the 70,000 keywords that the chain bids on each day from
Web search engines, and it had to use several programs to analyze
the results. Omniture gives Hyatt one place where it can internally
manage all of its keyword campaigns. Hyatt previously could only
see the rate at which customers clicked on a search advertisement;
now Omniture shows the conversion rate, or number of consumers who
actually make a purchase based on a search ad. "It has dramatically
changed the funding for each of the keywords and categories we buy,"
says Hyatt's director of e-commerce, Greg Johnston. "We are saving
hundreds of thousands of dollars."
SPEND, SPEND, SPEND
That's fueling Google-like growth, albeit from a far smaller base.
In 2006, Omniture sales shot up 86%, compared with 73% for Google;
this year, analysts expect Omniture to grow 66%, to $132 million.
It's still losing money--analysts expect a net loss of $13 million
this year. A big reason for that is high sales and marketing costs,
which came to 43% of sales in 2006. That's O.K. for now, figures
Credit Suisse Group (CS ) analyst Jason Maynard, since Omniture
should snap up as much of the market as it can. He has an "outperform"
rating on the stock.
But the clock is ticking. "If they don't make progress toward their
profit targets in the second half of the year, it could be cause
for concern," says Renaissance Capital analyst Phil Stiller. And
there's always the chance that Google will get more aggressive about
Web optimization. "If we're not scared of them, something would
be wrong with us," says James.
Still, he feels up to the challenge. His mother, Kandi, who was
in the crowd at the NASDAQ ceremony, notes that since he was young,
James has always been a self-starter. "Most mothers have to push
their kids" to become Eagle Scouts. "I didn't care. He got his Eagles
by himself." A short while later, Omniture had its 15 minutes of
fame, as James closed the market and an image of his team flashed
on a screen in Times Square. James was jazzed, but quickly noted
the work ahead: His goal, he said, is to "create a billion-dollar
software company."

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