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MerchantCircle, helps small businesses market
online -- aggressively
VentureBeat
By Matt Marshall
November 7, 2007
Online advertising remains hot. But with Google, Microsoft and
Yahoo fighting to serve advertising to large companies and publishers,
smaller business clients are left neglected.
MerchantCircle, a controversial Silicon Valley company helping
thousands of small businesses market themselves online, has raised
$10 million in financing to pursue these small businesses.
It has also arranged a credit line with Square 1 Bank to acquire
other rivals in the sector.
The Los Altos, Calif. company has been accused of aggressive tactics.
First, it lures small businesses to sign up as customers by creating
profile pages for them MerchantCircle encourages the companies
to "claim" these pages, by registering at the site.
Next, if the businesses don't sign up at MerchantCircle, the company
cold-calls them. MerchantCircle does offer a real service: It helps
small businesses create a more robust online presence for a fee,
ranging from $29 to $99 monthly, for example tracking reviews
written about them at major review sites and other business listing
portals. MerchantCircle alerts them when someone leaves a review
about them. Merchant circle also offers them ways to advertise
online with search engines (it helps them band together to get
better deals too, for example, rounding up landscaping companies
and working with them to create ads more cheaply at sites like
Webvisible, using economies of scale). Finally, if a small business
creates an online coupon on their MerchantCircle profile page,
MerchantCiircle publishes that action on the pages of other local
companies (see example of this in screenshot below of a profile
page). This creates peer pressure, so that other companies see
the actions of their peers, and are encouraged to do the same.
The strategy has worked. It has 250,000 small business customers,
after 16 months of work. The latest investment is an endorsement
too: Investors include Rustic Canyon, Scale Venture Partners
and Disney. IAC was a new investor, which Smith said he welcomed
for its expertise at doing acquisition deals. It raised $4.2 million
two years ago (see our coverage).
Ben Smith, who founded Merchant, has returned as chief executive.
He had previously left to become chairman, but returned to the
helm this month after the company declined an offer to be acquired.
Smith decided to embark on an acquisition strategy, instead. He
declined to say how much the credit line is for.
One major rival is ReachLocal, which is hiring a massive salesforce
to do something similar: Sell online marketing services to small
business, including ads beside Google and Yahoo search results,
and tools to maximize search engine optimization tricks. That company
recently raised $52 million in venture backing to continue to add
to its 300 person work force, and may even try to hire as many
as 10,000 — all in an effort to compete with YellowPages. Reactions
to our story about ReachLocal were almost universally negative
(see comments; people thought it was crazy to be hiring so aggressively).
The bile may reflect a bias among our Silicon Valley readers in
favor of technology. MerchantCircle is a technology company — it
has almost no salesforce. It has 10 employees (the marketing calls
it makes are outsourced).
Another competitor is Weblistic, which is somewhere between
ReachLocal and MerchantCircle on the automation scale. It has a
salesforce, but not as big as ReachLocal's. Weblistic, a two-year-old
Fremont Calif. company led by the former chief technology officer
of YellowPages.com, is backed by venture capital firm Foundation
Capital. It has a low profile; we haven't mentioned them before.
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